Customer Care Strategy Development and Implementation
Ignite provides strategy consulting services in several front-line business areas. The Ignite Customer Care Strategy Development consulting service helps clients identify, articulate, cascade and implement the customer service strategy that will get the best
results for them. Our method includes:
• Robust identification of customer needs
• Thorough dialogue and definition of customer
service/product offering
• Development of service/product offering sales &
delivery process
• Capturing customer details, value, interests, dislikes, etc.
• Categorization of customers based on value proposition
and service level agreements
• Identification of customer relationship management
competencies.
• Development of a reward system for good high spending
customers and plan to groom small ones
• Consistent evaluation of customer needs and
opportunities for value-adding services.
• Customer surveys and focus groups to keep the
interaction and information/feedback flow
• Full cycle of strategy, implementation and training for
knowledge transfer.
Quote available on request
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Ignite Consulting, Junction Mall, 4th Floor.
P.O Box 15568 00100, GPO Nairobi, KENYA’ PH: +254 (0) 20 2532142, +254 (0) 20 2532144. EMAIL: info@igniteconsulting.co.ke
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