Customer Service Process


Ignite’s Customer Care training provides top quality knowledge transfer of the most

effective customer care techniques. This one or two-day course will help your staff learn

how to:

• Identify customer needs

• Define customer service/product offering

• Capture customer details, value, interests, dislikes, etc.

• Categorize customers based on value proposition and service level agreements

• Identify customer relationship management competencies.

• Develop a reward system for good high spending customers and plan to groom small

ones

• Evaluate customer needs and opportunities for value-adding services.

• Design and implement customer surveys and focus groups to keep the interaction

and information/feedback flow




Fee:  25,250 KeS

Prices inclusive  of VAT


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Available as a customized course but see our Calendar for scheduled dates as well.

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